Frequently Asked Questions
I can direct bill many insurance companies, including: AGA Financial Group, Beneva Inc, BPA – Benefit Plan Administrators, Canada Life, Canadian Construction Workers Union, Chambers of Commerce Group Insurance, CINUP, ClaimSecure, Coughlin & Associates Ltd, Cowan, D.A. Townley, Industrial Alliance, Johnson Inc, Johnston Group Inc, LiUNA Local 183, LiUNA Local 506, Manulife Financial, Maximum Benefit, MDM Insurance Services Inc., People Corporation, Simply Benefits, SunLife, Telus AdjudiCare, Union Benefits, UV Insurance. I can also direct bill Medavie Blue Cross, Veterans Affairs Canada (VAC), and Interim Federal HealthProgram, and we may be able to submit a preauthorization for those plans. I may be able to direct bill Equitable, First Canadian, GMS Carrier 49, and GMS Carrier 50, but it’s not clear.
If your plan doesn’t include any of the above options, keep in mind that submitting receipts for reimbursement is easier than ever with most insurance companies, as they allow you to take a photo with your phone and upload it without even having to fill out any information. I cannot direct bill Alberta Blue Cross, Desjardins, GroupHealth, GroupSource, Manion, or RWAM Insurance Administrators.
Please note that it is your responsibility to determine whether your insurance covers services by Canadian Certified Counsellors–you may also be able to use your Health Spending Account (HSA). According to the Canadian Counselling and Psychotherapy Association FAQs, “There are some insurance companies that do cover counselling services that are provided by professionals holding the CCC designation. However, coverage is not consistent within or across insurance companies. Some plans with a company might cover counselling services provided by a CCC, while another plan by the same company may not cover CCCs….Coverage is not automatic and it is the client’s responsibility to contact their insurance company to determine if counselling services are included in their plan and to verify the service providers approved under the plan.
Many clients have had counselling services covered by Canada Life, GMS, GreenShield, Johnson Group, Manulife, Medavie Blue Cross, SunLife. Employees of Alberta schools and Lethbridge Polytechnic (which uses Canada Life) have plans that cover Canadian Certified Counsellors.
Go to RWCounselling.JaneApp.com and select either a 15-minute consultation or a 50-minute counselling appointment.
15-minute consultations are free.
50-minute counselling sessions are $160 as of January 1, 2026 but I may have a sliding scale available. Prices will increase slightly each year on January 1. You can always find up-to-date prices on my booking page.
If you are low income or FNMI, please mention this so that we can help you access appropriate funding.
Rosewood Counselling accepts credit cards (check out JaneApp’s comprehensive list), PayPal, or Interac e-transfers at the time of services. Clients are required to leave a credit card on file, but you can still pay via Interac e-transfer if you wish.
No credit card is required to book a free consultation.
Jane is a practice management software for health and wellness practitioners. Jane is how I book appointments, keep session notes, collect payments, and hold video counselling appointments. It’s easy to use, confidential, and secure.
Telehealth counselling offers many benefits, including
- eliminating parking issues,
- minimizing the need for childcare,
- eliminating the need for transporation,
- eliminating travel time,
- dealing with the weather,
- flexibility in scheduling,
- counselling in remote areas,
- decreasing the possibility of seeing a counsellor who doesn’t live near you or know anyone you know,
- counselling in the privacy of your own home.
If you’d prefer to see a counsellor in person, that’s okay!
A computer (desktop or laptop), tablet, or smartphone.
A secure internet connection. If possible, connect via an ethernet cable as it is faster than WiFi.
A private location.
Headphones, if possible. This helps maintain your privacy from others in your vicinity, but it also helps prevent audio issues like feedback or audio cutting out.
A Free Consultation is a short meeting in which we figure out together if we are a good for each other. It is not a counselling appointment. A consultation helps you to decide how comfortable you are with me and with telehealth counselling and it’s a good idea if you come prepared with some questions that you’d like answered. You may want to ask about my experience working with an issue, my education and training, or the frequency and length of counselling.
Here are some more ideas for consultation questions from other counsellors:
The session will start with me telling you a little bit about myself. Then we will discuss informed consent (confidentiality, cancellations, etc.) and you will have the opportunity to ask any questions you have. Next, we will discuss what brought you to counselling and your goals. I’ll begin getting to know you, which usually involves asking a lot of questions. (You don’t have to respond to anything you don’t want to.) The getting-to-know-you phase may last from two or three sessions, depending on your concerns.